If you see such a notice when you register your TomTom device, your option is to get a newer GPS model (you may even get an offer on the TomTom HOME screen), or you can continue to use your device without updating the software and/or maps until it becomes unhelpful, unreliable, etc.Continue in : The Talk to Bongo Recently TomTom has stopped providing software/map updates and/or support for certain (older) models of their TomTom GPS. Select the updates you want and (download and) install them. MyDrive Connect will let you know if an update or map does not fit on your. You should be able to see the updates available for your TomTom device (on the TomTom HOME application). In case you installed your purchased content on an SD card and receive the. Turn on the TomTom device, and touch the YES icon (on your TomTom screen) if it asks whether you'd like to connect to the computer. Then set up your TomTom account (using the TomTom HOME application) and registered your TomTom device (in that account) on the TomTom webisteĪfter that, connect your TomTom device to your computer/laptop (using the USB cable). The usual way to update your TomTom GPS is using the TomTom HOME software that you download and installed on your computer/laptop. Once the installation of MyDrive Connect has completed, a pop-up will ask you to confirm the settings. MyDrive Connect is installed on your computer. paper clip) to press the "RESET" pin-hole, to turn it off, and start the GPS device up again. If you are not allowed to administer the computer, contact the admin for the computer. to shut the GPS down, and then turn it on again. This can be done by holding down the ON/OFF button (for quite a while, e.g. If you've already done that and the GPS still have problems locating the satellites, try to reboot the GPS. It is suggested you update this data regularly ( as it provides a better location of the satellites, for the GPS device to search) Just connect your GPS to the tomtom website, using tomtom HOME (the software), and get the QuickGPSfix update (a very small file) installed on your GPS device. So, getting an update (from the tomtom webiste) of the satellite locations can help. Sometimes, even when this is not the case, the GPS has difficulties getting satellite signals. when you're in a building, under certain covers where there's little/no line of sight between the device and the satellites. When the device is having difficulties getting that information, that message is displayed.Ī common reason for not being able to get the signal is when there's physical barriers between the device and the satellites, e.g. If you need to do that, I recommend you give the relative or friend a ream of printer paper as a "thank you." You may also wish to purchase a black printer ink cartridge (make sure you know the manufacturer and ink number used) as a "thank you" gift, as well.Īs you probably know, the GPS device needs to get a satellite signal to determine its (your) location, before it can be used. Note: If you do not own a computer, ask a relative or friend if you can use their computer to download and print the manual. Then you will land on the User Manuals pages (more than one.) You will need to find the link for your model Tom Tom (look through the User Manuals pages), choose it, and follow the on-screen information to download the correct manual (probably a PDF document - Adobe Acrobat Reader software needed - free) and save it to your computer. You then should see the link to User Manuals. On the home page, you should see the link to Support, located near the top of the page.Ĭlick or tap on Support. Therefore, all I can do is direct you to the Tom Tom home page: You have not stated the model name of your Tom Tom. Apparently you do not have the user manual for your Tom Tom.
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